November 27, 2016
Ms. Anggun Dwina
Dago, Coblong
Bandung, Jawa Barat 40135
Dear Ms. Dwina
Thank you for your
letter yesterday which we just got today. We appreciate you’re giving us a
chance to talk into the problem of late delivery and find some solutions. I write
you in behalf of Dakishop to apologize for the delay in the delivery of the
shoes you purchased from our company last month. As per the sales agreement,
the shoes should have been delivered yesterday.
My investigation of the
late delivery in your area revealed several factors that contributed to the
problem over the last few weeks, including weather, conditions and shortage of
delivery personnel. We are doing all in our power to rectify these situations
so that you can once again enjoy on-time delivery.
Once again, we
appreciate the opportunity to serve you. As a token of our appreciation for
your continued support, please accept this gift. We assure you that this is an
isolated incident and will not happen again. We hope this will not break the
good business relationship we have built.
Thank you
Sincerely,
Graham Lloyd
Reference : https://www.hashdoc.com/documents/15788/letter-responding-to-delivery-problem-complaint
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